2017 Benefits Administration Survey Findings
Pacific Resources’ fourth annual survey to capture the large employer perspective on Benefits Administration technology shows that most US employers assess strategic benefits administration platforms for user experience and ability to integrate benefits technology with HR functions.
Employers shifting ownership of benefit decision-making to employee
- Employers are confident in and rely upon technology to deliver benefits, but many are looking to switch HR vendors; indicating the need for better technology or execution
- Communication, education and engagement are integral to employers’ overall health and welfare benefits delivery strategy
- May be a gap in what employers offer and what employees want
- Employers are looking for help and advice in determining which vendors
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