Senior Account Manager

We’re looking for an experienced Senior Account Manager to join our PacRes Team!

The Senior Account Manager supports Account Executives on an assigned book of business to execute strategy deliverables for the client, while working collaboratively with the Account Management Team and when necessary, assigning specific tasks to Account Managers.  The incumbent is responsible for monitoring all tasks and deliverables, fielding client inquiries and maintaining project plans.  The Senior Account Manager is the primary contact for our clients in managing day-to-day issue resolution. 

This regular, full-time position allows for a remote work arrangement, primarily supporting clients on the East Coast.

Role and Responsibilities

  • Establish strong relationships with clients and insurance carriers.
  • Acts as the primary contact for clients regarding all aspects of their insurance plans.
  • Marshal the appropriate resources to resolve client issues.
  • Attend client meetings and serve as an additional source of consultation for the client.
  • Demonstrate Group insurance expertise and superior level of knowledge when assisting them with insurance plan questions and issue resolution.
  • Owns the development of Requests for Proposal (RFP) and Requests for Information (RFI), including coordination of insurance carrier proposals, preparation of Executive Summaries, timeline monitoring and participation in the implementation process.
  • Oversee the maintenance of current and historical plan designs, process maps, rates, plan documents and other pertinent client information in Pacific Resources’ client database to maintain the integrity and accuracy of the system.
  • Perform certificate and contract reviews and plan design analyses.
  • Attend and participate in claim audits.
  • Identify, assess, resolve, and/or escalate issues, concerns or challenges as needed.

Expertise & Credentials

  • Bachelor’s degree required.
  • Minimum 7 years’ experience in a similar role at a comparable level in Group Insurance.
  • High level of knowledge about the benefits we service including short term disability, long term disability, leave programs, life insurance, AD&D, voluntary benefits, dental and vision.
  • High level of technical knowledge in all components of contracts, plan design, claim processes, and vendor capabilities.
  • Excellent interpersonal, verbal/written communication, and presentation skills required.
  • Proficiency in Microsoft Office applications required;
  • Self-directed with positive drive and approach, including the ability to work both independently and collaboratively in a virtual working environment.
  • Must be detail-oriented, have highly developed organizational skills including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements.
  • Ability to establish credibility at all levels of the organization and with clients through confident communications and actions based on integrity.
  • Experience with Salesforce preferred.

Apply now!

Pacific Resources does not discriminate against teammates or applicants for employment on the basis of race, color, religion, absence of religious affiliation, national origin, ethnicity, age, disability, perception of disability, sex, sexual orientation, gender identity/expression, gender orientation, marital status, service in our armed forces, veteran status in our armed forces, political activity or political party affiliation. We are committed to ensuring equal employment opportunity for all our teammates and applicants for employment. Our equal employment opportunity philosophy, in accordance with federal, state and local law, applies to all aspects of employment with us including recruiting, hiring, training, transfer/promotion, compensation, benefits and termination.

At Pacific Resources, we are passionate about our shared experiences and seek applicants who demonstrate passion for the work, who value differences, work collaboratively and drive results.