Client Engagement Team


Sam Berry - Senior Account Executive

Sam’s experience in National Account Management and Claim Operations gives him a unique perspective in his current role, allowing him to understand the impact that claim service and delivery has on the overall health of a plan, employee productivity and a company’s bottom line. more >






Alicia Chapman - Account Executive

As a Pacific Resources Account Executive, Alicia partners with her clients on their overall benefits strategy, helping them to maximize the value of their benefits program. She is responsible for strategic planning and management, integration of multiple strategies during mergers and acquisitions, RFP development and execution... more >






Nate Free - Vice President, Client Services

As vice president, client services, Nate Free is responsible for strengthening client relationships by establishing the company’s strategic direction to support clients’ needs, growing the service business and providing overall leadership to the Pacific Resources account teams. more >






Heather Gillow - Account Executive

Heather has 20 years of experience in Disability, Life, Accident and Voluntary Benefits insurance. Prior to joining Pacific Resources in 2004, Heather worked in Cigna’s National Accounts division as an Account Executive and Service Representative focusing on clients with up to 10,000 employees.  more >






Melissa Grossman - Account Executive

Melissa is responsible for strategic plan design consultation, large case implementation, financial reporting, process re-design, carrier negotiations and contract development.  more >






Neale Hegarty - Vice President, Global Client Relations

Neale is responsible for the operational effectiveness of Pacific Resources’ service teams, and for ensuring consistent delivery of exceptional service levels to our clients.  more >






Debra Hozer- Vice President, Global Business Development

Debra is responsible for creating a national presence in the large employer market. She is also charged with external market communication, internal departmental collaboration and delivery consistency across all aspects of Pacific Resources’ service offerings.  more >






Joe Shortal - Senior Vice President, Sales & Service

Joe Shortal is a vice president at Pacific Resources. He is responsible for overall client relations and takes an active role in program/plan analysis, financial and risk analysis, funding alternatives, carrier negotiations, and pricing and process mapping for clients.  more >






Bradley Skrzyniarz - Vice President, Global Communication & Development
Bradley (Brad) is responsible for external market communication, internal departmental collaboration and delivery consistency across all aspects of Pacific Resources’ service offerings.  more >



Chris Tillotson - Vice President, Sales & Service
As vice president, sales & service at Pacific Resources, Chris is responsible for business development and overall client relations. He is actively engaged in plan evaluation, financial and risk analysis, funding alternatives, carrier negotiations and the effort to secure best-in-class products and services on an ongoing basis for clients.  more >






Robert Toon - Account Executive
Robert Toon is an account executive dedicated to meeting the needs of Pacific Resources’ clients. Robert designs client solutions that deliver increased efficiencies in plan administration and management, while improving the employee experience. more >






Lacy Wiseman - Account Executive
As an account executive, Lacy Wiseman is the primary liaison between Pacific Resources’ clients and their carriers. She is engaged throughout the RFI and RFP process, including implementation and ongoing account management. more >





Hear from Our Account Executives


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What Our Clients Are Saying

"Pacific Resources provides access to up-to-the minute information about the best vendors. Not having to analyze a vendor’s financial status and being made aware of what’s new and changing is a huge benefit. They do all the research."

Director of Benefits

Large State University

Want to Join the PacRes Team?