Absence Consultant

 

We’re looking for an Absence Consultant to join our team!

The Absence Consultant will consult with internal sales and account management teams, as well as with external national account clients, on a wide variety of complex projects including: FMLA, Sick Pay, Sick Leave, Salary Continuance, Statutory Disability, Short-term Disability, Long-term Disability, Paid Family Leave, Vacation and Paid Time-off (PTO), Americans with Disabilities Act and other employer-sponsored leave programs. The role will serve as the project manager and day-to-day communication liaison with Pacific Resources client service team members, create client deliverables, contribute to client management and business activities, and participate in the creation of new intellectual capital.

This regular, full-time position allows for a remote work arrangement on our virtual team.

Roles and Responsibilities

Provide valued-added consulting expertise on large, sophisticated Absence and Disability Management projects for large employers (national accounts space) including:

  • Plan design/strategy
  • Organization modeling, absence management with end to end assessments and best practices analysis
  • Vendor analysis, selection, negotiation, and procurement
  • Ongoing plan management, including evaluation of program performance and trends
  • Assist with vendor capability reviews and annual RFIs
  • Benchmarking studies and analyses
  • Plan compliance and state & federal legislation review and analysis
  • Compliance audit support including Leave, Disability, Life and other paid time off and/or leave of absence programs 
  • Deliver superior, consistent management and deliverables in support of the absence consulting needs for assigned clients
  • Serve as strategist on absence management projects to Pacific Resources Client Service team on delivery of defined work product, offering absence management subject matter expertise on a variety of complex absence-related programs for clients
  • Draft and manage project plans involving multiple workflow streams and client teams
  • Oversee the day-to-day project deliverables, ensuring the progress of the work product against established objectives, budgets, timelines, deliverables and quality standards
  • Manage client team expectations and raise appropriate issues to leadership for resolutions
  • Interface with colleagues as needed to ascertain the client’s broader business objectives, ensuring work product is strategically aligned
  • Develop a trusted advisor relationship with internal stakeholders through effective communication and efficient, quality execution of projects
  • Contribute to the development of new tools and approaches, in support of Absence Management
  • Directly contribute to clients’ success through applying technical expertise
  • Remain current on industry trends and vendor/solution partners and provide information with the larger Pacific Resources organization
  • Build relationships internally and collaborate effectively on cross-functional teams
  • Interpretation and communication of laws and regulations affecting communication of laws and regulations affecting employer’s absence and disability programs
  • Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
  • Serve as mentor and resource to internal team members specific to absence management
  • Contribute to special projects as defined by leadership
  • Build and maintain library of Absence & Productivity projects, RFPs, templates, market data and other deliverables

Expertise and Credentials

  • Bachelor’s degree
  • 5-7 years of experience and success in the design and management of group disability and absence management plans, gained in a consulting, brokerage, or carrier environment
  • Demonstrated experience as a consultant for national accounts clients
  • Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time and within budget
  • Knowledge of disability claim process, claims operations
  • Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients
  • Strong interpersonal and team skills
  • Polished and well developed oral and written communication skills
  • Self-starter attitude and ability to work with ambiguity
  • Flexibility and proven ability to diagnose and resolve issues
  • Strong analytical and creative skills
  • Experience training/mentoring junior staff
  • The ability to see the "big picture," leveraging the resources of related practices to address the clients' business challenges
  • Strong knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), Visio, and Salesforce
  • Availability to travel on an as-needed basis (post-pandemic)
  • Consulting experience preferred

 

Pacific Resources seeks out and embraces diversity in our talent. Our business thrives on diversity of talent, experience, character and inclusion.

Pacific Resources does not discriminate against teammates or applicants for employment on the basis of race, color, religion, absence of religious affiliation, national origin, ethnicity, age, disability, perception of disability, sex, sexual orientation, gender identity/expression, gender orientation, marital status, service in our armed forces, veteran status in our armed forces, political activity or political party affiliation. We are committed to ensuring equal employment opportunity for all our teammates and applicants for employment.  Our equal employment opportunity philosophy, in accordance with federal, state and local law, applies to all aspects of employment with us including recruiting, hiring, training, transfer/promotion, compensation, benefits and termination.

At Pacific Resources, we are passionate about our shared experiences and seek applicants who demonstrate passion for the work, who value differences, work collaboratively and drive results.

Apply now!

Pacific Resources does not discriminate against teammates or applicants for employment on the basis of race, color, religion, absence of religious affiliation, national origin, ethnicity, age, disability, perception of disability, sex, sexual orientation, gender identity/expression, gender orientation, marital status, service in our armed forces, veteran status in our armed forces, political activity or political party affiliation. We are committed to ensuring equal employment opportunity for all our teammates and applicants for employment. Our equal employment opportunity philosophy, in accordance with federal, state and local law, applies to all aspects of employment with us including recruiting, hiring, training, transfer/promotion, compensation, benefits and termination.

At Pacific Resources, we are passionate about our shared experiences and seek applicants who demonstrate passion for the work, who value differences, work collaboratively and drive results.