The Pacific Resources difference is, and always has been, the depth of our expertise in non-medical benefits, the strength and scale of our relationships, our evidence-based approach and our commitment to clients.
Fully staffed by industry specialists at every level, our deep knowledge and customer-focused approach allow us to thoroughly understand your benefits strategy so we can work with you to design programs that meet the expectations of your company and its employees. Constantly looking for new ways to improve our clients’ benefits, our consultants ask questions and actively listen to find the most appropriate solution based on your goals and objectives.
We are well versed in and have deep relationships with all of the key vendors that provide coverage and services to the large employer market. Because our employees have all worked for carriers prior to employment at Pacific Resources, our entire staff has a strong understanding of the non-medical vendors’ pricing methodologies, risk tolerance, technology platform and claim models. As an organization, we vet these vendors annually and evaluate their systems and any related updates to technology or claims processes. Our prior experience on the carrier/TPA side allows us to better understand the vendor’s claim models and systems. As a result of this experience, we then make recommendations that are properly suited for our clients.
We begin by digging deeper to understand your current plans and processes, as well as the desired outcomes for the future of your programs. We apply a proven methodology to everything we do, and our ongoing service helps clients (who are often understaffed) and carriers (who often rely on market norms) recognize, pursue and seize greater opportunity for their non-medical employee benefits.
We take a uniquely creative approach to benefits consulting and challenge the market with innovative and client-focused solutions. As a company, we are thoughtful but nimble, able to quickly adapt to our clients' needs without internal maneuvering that might otherwise slow us down. We consider ourselves to be a member of our clients' Benefits teams, available day in and day out for any inquiry, issue resolution, ongoing program analysis and continuous monitoring of plan efficiencies and best in class offerings. We align ourselves with your departmental and company goals, and our service-centric approach contributes to our exceptional client retention rate.